Return & Refund Policy

Thank you for shopping with Kabayan Dreamfloat. We take pride in delivering authentic Filipino snacks and grocery items with care. Please read our return and refund policy carefully before placing your order.

❌ Orders cannot be cancelled once they are processed or shipped.
Please double-check your order details before confirming your purchase.

• If there is an issue with your order (wrong item, damaged, or missing product), you must notify us on the same day of delivery.

• Requests made after the day of delivery will not be accepted.

• Items must be unopened, unused, and in original condition to be eligible for return.

• Perishable food items (e.g., hot meals, frozen products) are non-returnable for safety and hygiene reasons.

• Approved returns will be refunded to the original payment method within 7–14 business days after we receive and inspect the returned item.

• Return shipping is at the customer’s expense unless the item received was incorrect or damaged.

• To request a refund or report a problem:

• 📧 Email: info@kabayandreamfloat.nl
  📞 Phone: +31 6 83204616

• Please include:

• Your name

• Order number

• Description of the issue

• Clear photos (if applicable)

• Netherlands: 1–2 business days via PostNL

• Nearby European countries: Estimated 2–5 business days

• You may return eligible items in person during store hours:

• 📍 Kabayan Dreamfloat
  Kastelenplein 62-A, 5653 LP, Eindhoven, The Netherlands

• 🕒 Store Hours
  Sunday – Thursday: 11:30 AM – 8:00 PM
  Friday – Saturday: 11:00 AM – 8:30 PM